Refund Policy

This policy applies to digital products bought from Spryhand, a trading name of Spry Hand.

14-day refund window

You can request a refund within 14 days of purchase. Because our products are instant digital downloads, we ask for a short reason so we can fix the underlying problem — but you do not need to justify the request for it to be granted within this window.

We will always refund if

• the file is missing, corrupted or will not open;
• the product does not match what the product page described;
• a formula or calculation in the tool is wrong;
• you were charged more than once for the same product.

How to request a refund

Email support@spryhand.com with the email address you used at checkout and your order or receipt number. You can also contact Paddle directly, since Paddle is the Merchant of Record for the sale and handles returns.

How refunds are paid

Approved refunds are issued by Paddle to the original payment method. Paddle normally processes these within a few business days; how quickly the money appears then depends on your bank or card issuer.

After a refund

Once a purchase is refunded, the licence to use that file ends and you should delete any copies you have kept.